Support & Tickets

Tickets

Need help, want to report something, or think a decision was wrong? Pick the category below that actually fits ā€” a private ticket opens instantly and a staff member is pulled in to help. šŸŽŸļø

šŸš« Tickets aren't the right place for suggestions or applications. Suggestions belong in the KOS Network Discord server. Staff applications, and applications in general, are handled at kosnetwork.org/applications. Opening a ticket for either of those (or submitting a low-effort ticket) results in a 3-day timeout.
ā“ General Support
šŸ… Updated Badge
šŸš© Player Report
šŸ›”ļø Staff Player Report
šŸ› Bug Report
šŸ’³ Billing Support
General Support

ā“ General Support

Anything that doesn't fit the categories below ā€” account questions, connection issues, general "how do Iā€¦" questions.

šŸ’” Before you open this

  • Tell us your Minecraft username and what you need help with.
  • Explain the issue clearly so we can actually understand the problem.
  • Include screenshots if they help explain what's going on.
  • Be polite and patient while you wait for a response.

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Badge Request

šŸ… Updated Badge

Claiming a Discord Server Booster badge, think your badge is missing after a rank change, or purchased a rank and don't see it reflected yet? This is the ticket for that.

šŸ’” Before you open this

  • Tell us your Minecraft username and Discord tag.
  • Tell us exactly which badge or role you're claiming.
  • Include proof ā€” a screenshot, receipt, or link showing you qualify.
  • Remember: badges stack, but Staff and Purchased Rank exceptions apply (see the Badges page).

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Report a Player

šŸš© Player Report

Reporting another player for breaking the rules ā€” cheating, griefing, harassment, or anything else covered in the Rules.

šŸ’” Before you open this

  • Tell us your username and the username of the player you're reporting.
  • Explain what happened and when it happened.
  • Include evidence ā€” screenshots or video ā€” if you have it.
  • Be honest and polite. Don't exaggerate the situation.

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Report a Staff Member

šŸ›”ļø Staff Player Report

Reporting a staff member for abusing their permissions, being disrespectful, or otherwise breaking the standards expected of the team. These are escalated directly to server management.

šŸ’” Before you open this

  • Tell us your username and the staff member's username/role.
  • Explain exactly what happened and when.
  • Evidence matters a lot here ā€” screenshots or clips make this much faster to review.
  • This ticket is only visible to Staff Management, not the reported staff member.

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Ticket Opened

Your private ticket channel has been created in Discord.

Appeal a Ban

āš–ļø Ban Appeal

Think your ban should be reviewed? This is your chance to make the case.

šŸ’” Before you open this

  • Tell us the banned Minecraft username.
  • Explain what happened and why you think the ban should be reviewed.
  • Be honest and take responsibility if you broke the rules ā€” it genuinely helps your case.
  • Keep your message polite. Don't blame others.

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Appeal a Mute

šŸ”‡ Mute Appeal

Think your mute should be reviewed? This is your chance to make the case.

šŸ’” Before you open this

  • Tell us the muted Minecraft username.
  • Explain what happened and why you think the mute should be reviewed.
  • Be honest and take responsibility if you broke the rules ā€” it genuinely helps your case.
  • Keep your message polite. Don't blame others.

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Report a Bug

šŸ› Bug Report

Found something broken ā€” a glitch, exploit, or plugin acting up? Let us know so it can get fixed fast.

šŸ’” Before you open this

  • Tell us your username and describe exactly what happened.
  • List the steps to reproduce it, if you can.
  • Tell us where it happened (world, location, coordinates if you have them).
  • Found an exploit? Report it responsibly ā€” don't abuse it first.

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Not required, but a screenshot or clip makes bugs way faster to confirm and fix.
āœ…

Ticket Opened

Your private ticket channel has been created in Discord.

Billing & Payments

šŸ’³ Billing Support

Store purchase issues, missing ranks/shards after payment, refund questions, or anything payment-related.

šŸ’” Before you open this

  • Tell us your username, Discord tag, and what you purchased.
  • Include your order/transaction reference or the email used at checkout.
  • Describe the issue clearly.
  • Never share full card numbers, CVVs, or passwords in a ticket ā€” staff will never ask for these.

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āœ…

Ticket Opened

Your private ticket channel has been created in Discord.